Privacy Policy

Privacy Policy

This Privacy Policy describes how OjoVivo  collects, uses and discloses your personal information when you visit or make a purchase on the Site.

Collection of Personal Information When you visit the site, we collect certain information about your device, your interactions with the site and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to "Personal Information" as any information that uniquely identifies an individual (including the information detailed below). See the list below for more information about the data we collect and the purposes for which it is collected.

Device Information Examples of information collected: web browser version, IP address, time zone, cookie information, pages or products visited, search terms and site interactions. Purpose of collection: to load the site correctly for the user and to analyse usage in order to optimise our site. Source of collection: automatically collected when accessing our site via cookies, log files, web beacons, tags or pixels. Disclosure for marketing purposes: shared with our processor Shopify.

Order Information Examples of information collected: name, billing address, delivery address, payment information (including credit card numbers), email address and phone number. Purpose of collection: to provide products or services, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, monitor orders for risk or fraud, and where applicable, provide you with information or advertising about our products or services, according to your preferences. Disclosure for marketing purposes: shared with our Shopify processor.

Customer Support Information Purpose of collection: to provide customer support. Source of collection: collected directly from you.

MINORS The site is not intended for individuals under the age of 15. We do not intentionally collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request its deletion.

Sharing Personal Information We share your personal information with service providers to help us deliver our services and fulfil our contracts with you, as described above. For example:

We use Shopify to manage our online store. Learn more about how Shopify uses your personal information at https://www.shopify.com/legal/privacy. We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, court order or other legal request, or to protect our rights.

Behavioural Advertising As mentioned above, we use your personal data to offer you targeted advertising or marketing communications that may be of interest to you. For example:

We use Google Analytics to understand how our customers use the site. Learn more about Google's use of data at https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

To opt out of targeted advertising:

You can also opt out via the Digital Advertising Alliance portal: http://optout.aboutads.info/

Use of Personal Information We use your personal information to provide our services, including: offering products for sale, processing your payments, shipping your orders and keeping you informed about new products, services and offers.

Legal Basis Under the General Data Protection Regulation (GDPR), if you reside in the European Economic Area (EEA), we process your personal data on the following legal bases:

  • Your consent;
  • The performance of the contract between you and the site;
  • Compliance with our legal obligations;
  • The protection of your vital interests.

Data Retention When you place an order on the website, we retain your personal data unless you request its deletion.

Cookies A cookie is a small amount of information that is downloaded to your device when you visit our site. We use different types of cookies (functional, performance, advertising).

To learn more about cookies and how to manage them: www.allaboutcookies.org.

Contact Email: caitlin@ojoviivo.com

Refund Policy

SoothStep  offers a full refund in the following cases:

  • The product has not arrived within 40 days of purchase;
  • The product is damaged;
  • The product does not work;
  • The product is not what you ordered.

You may request a refund within 14 days of delivery.

For any issue other than those mentioned above, the cost of returning the product will be borne by the customer, who may choose their preferred shipping method.

Legal Notice

Legal Information In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, known as L.C.E.N., the following information is made available to users and visitors of the SoothStep  website:

1/ Publisher Email address: caitlin@ojoviivo.com The site creator is: OjoVivo  The person responsible for publication is: OjoVivo

2/ Hosting The site is hosted by: Company: Shopify Inc. Registered office: 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada

3/ Terms of Use

Intellectual Property Rights The Publisher holds the intellectual property rights to all content on its website. This means that users of the site may not download, copy or reproduce any content protected by intellectual property rights, except as expressly permitted by law or with the prior agreement of the Publisher.

The content of the site is the exclusive property of the Publisher, without prejudice to the rights of its partners or subcontractors, and is protected by intellectual property laws. Any reproduction, in whole or in part, is strictly prohibited and will be prosecuted.

Accordingly, the elements of the site, considered as a whole or individually, may not be used, transformed, translated, adapted, reproduced or exploited in any way without the express authorisation of the Publisher.

Any infringement may be penalised as a violation of copyright under the provisions of the French Intellectual Property Code.

The same applies, where applicable, to any databases appearing on the site, protected as such by law under the sui generis rights of database producers.

Hypertext Links The site may redirect users via hypertext links to other websites belonging to the same Publisher or to third parties.

It is the user's responsibility to consult the legal notices of these sites and to comply with their terms of use.

Under no circumstances may the Publisher be held liable for information published on sites to which hypertext links are installed, nor for any damages that may result, in particular, from accessing them.

If anyone directs users to this site via a hypertext link, the Publisher reserves the right to request the removal of said link if it does not respect its legitimate rights and interests.